Shipping Policy

At UnivibeMarket.shop, we aim to make your shopping experience as smooth and efficient as possible. Below are the details of our shipping process.

1. Shipping Locations

• We currently ship only within the United Kingdom.
• Free shipping is available on all items in our store.

2. Handling Time

• All orders are processed within 1-2 business days.
• Orders placed after 2 PM on Fridays or during holidays will be processed on the next business day.

3. Delivery Time

• Standard delivery typically takes 3-5 business days from the dispatch date.
• You will receive an email confirmation with a tracking number once your order has shipped.

4. Shipping Delays

• In rare cases, deliveries may be delayed due to weather, holidays, or unforeseen courier issues. If your order is delayed beyond the expected timeframe, please contact us at Support@UnivibeMarket.shop.

5. Tracking Your Order

• Once your order has been shipped, you will receive a tracking link via email.
• You can track your package directly with the courier using the provided tracking number.

6. Undeliverable Packages

• If a package is returned to us due to incorrect address information or if the customer is unavailable during delivery, we will contact you for further instructions.
• Additional shipping charges may apply for re-shipping the package.

7. Lost or Damaged Packages

• If your package is lost or arrives damaged, please contact us immediately at Support@UnivibeMarket.shop or call +44 (203) 701-2377. We will assist you in filing a claim with the courier.

8. Contact Us

If you have any questions about shipping or need further assistance:

• Email: Support@UnivibeMarket.shop
• Phone: +44 (203) 701-2377
• Address: 54 Cephas Ave, Bethnal Green, London E1 4AR, United Kingdom