Refund Policy

At UnivibeMarket.shop, we strive to ensure that our customers are satisfied with their purchases. If you are not completely happy with your order, we are here to help.

1. Returns

• You have 30 days from the date of delivery to return an item.
• To be eligible for a return, the item must be in the same condition you received it—unused, undamaged, and in its original packaging.
• Proof of purchase (such as a receipt or order confirmation) is required to process any return.

2. Non-Returnable Items

Certain items cannot be returned, including:

• Items marked “Final Sale” or “Clearance”.
• Perishable goods or digital products.
• Personal care items (e.g., headphones, hygiene products) that have been used or opened.

3. Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed to your original payment method within 5-7 business days.
• PayPal and Venmo payments are refunded through their respective platforms.

4. Exchanges

• We only replace items if they are defective or damaged.
• If you need to exchange your product for the same item, contact us at Support@UnivibeMarket.shop.

5. Shipping Returns

• You are responsible for covering the shipping costs for returning your item unless the return is due to a mistake on our part (such as receiving a defective or incorrect item).
• We recommend using a trackable shipping service to ensure your return is received.

6. Late or Missing Refunds

• If you haven’t received your refund within 7 business days, first check your bank account or payment provider (PayPal or Venmo).
• If the issue persists, contact us at Support@UnivibeMarket.shop or your payment provider to follow up on the transaction.

7. Contact Us

If you have any questions about our refund policy, please contact:

• Email: Support@UnivibeMarket.shop
• Phone: +44 (203) 701-2377
• Address: 54 Cephas Ave, Bethnal Green, London E1 4AR, United Kingdom